ABS Kids is looking for an Application Support Specialist I to join our Systems Administration team. While this is a remote position, we are looking for candidates in the Mountain time zone. The Application Support Specialist I position will provide user data entry, systems support, and basic troubleshooting to our Clinical and Administrative team members.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.

What do we offer?

• $18.00 - $19.00 / hour - based on qualifications
• Full benefits package
• Training on all systems
• Frequent feedback/ training
• We provide all equipment you will need
• Work from home
• Business casual work environment

What would you do?

• User account adds, moves, and changes within business SaaS applications
• Provide Tier I application support to end users
• Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
• Track and document all support requests, from receipt to resolution, within the IT ticketing systems
• Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
• Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors
• Stay current with business application use, changes, and updates
• Recommend expanded or improved use of business applications
• Create and maintain application use and support documentation
• Other duties as assigned

Who are we looking for?

• 1+ years’ experience supporting business SaaS applications
• Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint)
• Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
• Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support
• Strong communication and customer service skills, both oral and written

Who We Are:

• It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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