ABS Kids is looking for a Receptionist to join our team in Temecula, CA. The Receptionist is responsible for being the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition this role is responsible for providing administrative support to the regional administration team and providers.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care team, who in turn deliver the highest quality ABA therapy to our clients.

Compensation and Benefits:

• $19 / hour - based on qualifications
• Full benefits - Typical hours M-F 8a-5p
• Casual work environment
• Opportunities for advancement

What Would You Do?

• Provide bilingual support by assisting Spanish speaking families with inquiries, scheduling, reminders, etc.
• Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the patient is on file.
• Make reminder calls one week prior to and the day before scheduled appointments
• Review account to see if a patient has missing documents and obtain any missing information
• Uploading external patient documents, reports, etc.
• Assist the families with completing virtual questionnaires in the office using the tablet.
• Assist the providers with scheduling additional appointments needed for the clients.
• Be available and responsive to providers via chat.
• Make reminder calls the day before scheduled appointments.
• Conduct technology tests with clients before their initial telehealth appointments.
• Schedule appts as needed by the psychologist. communicate reschedules/ Cancelations and No call no shows to the psych intake team.
• Mail out paper intake paperwork, reports, and letters to clients as needed.
• Make calls across multiple states to assist with other ABS Kids centers.
• Assist providers and ABS Kids employees with any questions or office needs.
• Assist with the appointment reminder system and recording parent responses.
• Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
• Fill out the order request form on a weekly basis
• Communicate needs to the office manager in an emergency situation
• Tidy lobby to maintain a professional atmosphere and all other areas of the assigned location.
• Mail paper packets to clients as needed
• Answer calls and emails from clients and staff as needed
• Put up office supplies and mark log as received as they are received
• Assist providers with any questions or office needs
• Make sure the mail is distributed daily

Who Are We Looking For?

• Minimum High School Diploma, Bachelor's Degree preferred
• A minimum of 1 year of medical office experience
• Strong organizational and communication skills to build and foster effective relationships
• Ability to prioritize work and good time management skills
• Must demonstrate excellent phone etiquette and exceptional customer service skills
• Excellent organizational skills and attention to detail
• Knowledge of HIPAA regulations

Who We Are:

• It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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