ABS Kids is looking for an Operations Support Specialist to join our team in a hybrid role! This position would be work from home 3 days a week and in our Charlotte center 2 days a week. Our Applied Behavior Analysis (ABA) services support intensive therapy for children with autism spectrum disorder overseen by professional Behavior Analysts in both center-based and home-based environments. The Operations Support Specialist is responsible for providing administrative support to the Operations Manager and Director of ABA Services through administrative support, and policy/procedure adherence.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care team, who in turn deliver the highest quality ABA therapy to our clients.

Compensation and Benefits:

• $18 / hour - based on qualifications
• Full benefits - Typical hours M-F 7a-4p (3 days WFH, 2 days in the Center)
• Casual work environment
• Opportunities for advancement

What Would You Do?

• Facilitate coverage of cancelled direct care appointments both future and same day, using available Behavior Technicians and notify Behavior Analysts of coverage changes:
  • Change provider on the original appointment
  • If need add appointment to Behavior Technicians’ schedules
  • Connect Behavior Technicians to the appropriate patient
• New Client On-boarding Responsibilities:
• Review account to see if a patient has missing documents and obtain any missing information
• Answer calls and emails from clients and staff as needed
• Assist providers with any questions or office needs
• Scheduling Responsibilities
• Modify/adjust Behavior Technicians (BTs) schedules when patients cancel
• Communicate with supervising Behavior Analyst about schedule changes
• Responsible for the tracking and administration of the cancellation policy
• Work with our BTs when they need to cancel due to illness and make sure those patients are rescheduled
• Ensure BT submits PTO in our payroll system as needed
• Run weekly reports to monitor call outs by Behavior Technicians.
• Run daily unconverted appointments audit report
• Adhere to federal HIPAA regulations, as well as any company policies & procedures

Who Are We Looking For?

• Minimum High School Diploma, Bachelor's Degree Preferred
• Knowledge of HIPAA regulations
• Proficiency in Applied Behavior Analysis terminology preferred, not required
• Registered Behavior Technician (RBT) certification through the BACB and/or experience as a Behavior Technician preferred; not required
• Excellent communication skills
• Excellent customer service
• Strong time management and organizational skills
• Problem solving ability
• Excellent attendance
• Ability to adapt to changing policies and procedures, quickly and effectively

Who We Are:

• It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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